LEAF, Inc. Transforms Event Operations with fielddrive’s Live Badging and Touchless Check-In

The Challenges:

• Long Check-In Lines Due to Manual Processes: LEAF's pre-fielddrive check-in method involved attendees signing in manually in a paper binder. This process was slow, with long lines forming as attendees struggled to find their names in the alphabetized list. After the COVID, LEAF, Inc. wanted to opt for a touchless check-in and badging solution that could streamline and fast-track their entry processes. 
  ‍"The reason why we went with fielddrive is because after COVID we needed to go with a touchless type of sign-in and badging system. Before we were having people sign in in a binder, and the lines would be long... With fielddrive, they’re not long anymore," Deborah Orsini, Assistant Director for Finances and Human Resources at LEAF, Inc., said.
• Time-Consuming Badge Pre-Printing: Before partnering with fielddrive, LEAF, Inc. typically began the badge printing process up to three months before each event and spent hundreds of hours preparing and alphabetizing them.
  Deborah explained, “We were printing them off a regular printer... inserting them into plastics and alphabetizing them.”  This process was a major drain on staff resources, and LEAF, Inc. wanted to find a way to streamline and fast-track it.
• Security Risks from Unauthorized Access: LEAF, Inc. encountered issues with attendees using old badges to gain unauthorized access to the event. The key reason behind it was the fact that LEAF, Inc. used the same badge template for all their events, making it possible for attendees to just get their badges once and then use them in future events. This created a significant security risk as it was challenging to gauge who was officially registered for a specific event and who wasn’t.
  As Deborah shared, "People would just recycle an old badge and think that because they’re a member, it was okay. But with fielddrive’s custom badges, we can easily capture those who aren’t actually registered." 
• Inefficient Walk-in Registration Processes: Handling unregistered walk-in attendees added additional complexity which further slowed down the check-in process. Walk-ins were often missed, making event security and inaccuracy in registration data a persistent issue.

The Solutions: 

• Seamless Self-Check-In: LEAF, Inc. opted for fielddrive’s self-check-in kiosks, enabling attendees to check in by simply scanning a QR code. This drastically reduced queues and wait times for the attendees. 
  "After COVID, we needed a touchless sign-in and badging system, and fielddrive gave us just that," Deb shared.
• Live Badging, On-Demand: fielddrive’s live badging solution enabled LEAF, Inc. to print badges on-demand, thus eliminating the need for pre-printing and manual badge preparation. 
  “We don’t have to spend the entire day before the event putting badges together anymore,” said Deb, emphasizing just how significant of a difference fielddrive’s onsite, live badging solution has made.
• Custom Badging for Enhanced Security: With fielddrive’s robust badge customization features, LEAF, Inc. was able to print unique badges for each one of their events,  making re-use impossible. This not only improved the security but also elevated the professionalism of their events. 
  "Customizing the badges made a huge difference in catching those who weren’t actually registered," Melanie Seiden, Associate Director for Membership at LEAF, Inc., said.
• Seamless Walk-In Registration: The flexibility of fielddrive’s kiosks made managing walk-in attendees a breeze. 
  “Handling walk-ins used to be a challenge, but now it’s all automated and simplified,” Melanie added.
• Intuitive Kiosks for Fast Check-Ins: fielddrive’s self-check-in kiosks provided a seamless, easy-to-use interface that significantly sped up the check-in process, reducing bottlenecks and improving the overall attendee experience.
  “It really sped things up, and I feel like for members, it set the tone for the event itself. Now, instead of waiting in a long queue and doing something archaic, everything is streamlined and automated,” Melanie added.
• Real-Time Data Reporting and Seamless Integration with STOVA: LEAF, Inc. gained real-time visibility into check-in data thanks to our seamless integration with STOVA. This allowed them to track walk-in registrations, monitor badge reprints, and ensure accurate attendance counts. 
  “Having access to live data has been crucial,” said Melanie. “We can track who’s checked in and immediately address any discrepancies."
• Exceptional Onsite Support: fielddrive’s onsite team provided invaluable support during the events. 
  “Kobe and the team made everything so easy. They felt like part of our crew,” said Deborah.

The Results:

• Significant Reduction in Check-in Wait Times: LEAF, Inc. managed to cut down attendee wait times drastically thanks to fielddrive’s self-check-in kiosks, making the entire entry process smooth and efficient.
• Enhanced Professionalism and Event Security: Custom badges and seamless check-ins made LEAF, Inc.’s event seem like a national-level conference while also improving access control and preventing unauthorized attendance. 
  “We've become more professional. It's almost like we're at a national level type of conference as opposed to just a local, statewide conference; we've now become something that's more on the national stage level,” Deborah remarked.
• Efficient Handling of Walk-In Registrations: Thanks to fielddrive’s self-check-in kiosks, LEAF, Inc. easily managed walk-ins, providing personalized badges instantly, which enhanced both security and attendee satisfaction.
• Real-Time Data for Better Event Management: With live data and seamless integration with STOVA, LEAF, Inc. had a clearer view of attendance, allowing for more informed event planning.
• Excellent Support from fielddrive’s Onsite Crew: LEAF, Inc. greatly valued fielddrive’s onsite experts, especially our very own Kobe Hightower. 
  “Kobe and the team were incredible,” Deb emphasized. “They made everything run smoothly, and we couldn’t have done it without them."

Conclusion:

fielddrive’s self-check-in kiosks and live badging solution have transformed LEAF, Inc.’s event operations, turning a time-consuming process into a streamlined, professional experience. By improving efficiency and security and providing real-time analytics, fielddrive has helped LEAF, Inc. elevate their events to a national level. Their ongoing partnership ensures continued success for future events.